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Privacy Policy, Terms & More

Welcome to Shaan Rahman Music Conservatory! This Privacy Policy outlines how we collect, use, and safeguard the personal information of our website and app users. We prioritize the privacy and security of your information and strive to be transparent about our practices.

 

Information Collection:

We may collect personal information from you when you visit our website or use our app. The types of information we collect may include but are not limited to, your name, email address, contact number, and any other information you voluntarily provide to us.

Information Collection Methods:

We collect information through various methods, including:

  1. Voluntary Information: You may choose to provide us with your personal information when you sign up for our newsletter, submit a contact form, or participate in any interactive features on our website or app.

  2. Automated Information: We may use cookies, log files, and other tracking technologies to collect certain information automatically. This information may include your IP address, browser type, operating system, referring URLs, and other browsing information.

Use of Collected Information:

We use the collected information for the following purposes:

  1. Communication: We may use your personal information to respond to your inquiries, provide updates, and deliver relevant information about our services.

  2. Improving User Experience: The information we collect helps us understand how our website and app are being used. We analyze this data to enhance user experience and tailor our content to better meet your needs.

Information Security:

We take the security of your personal information seriously. We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

Information Sharing:

We do not sell, trade, or rent your personal information to third parties without your consent. However, we may share your information with trusted service providers who assist us in operating our website, conducting business activities, or providing services on our behalf. These third parties are obligated to keep your information confidential and are prohibited from using it for any other purpose.

In certain circumstances, we may also be required to disclose your personal information to comply with legal obligations, enforce our site policies, or protect our rights, property, or safety.

Children's Privacy:

We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete the information from our records.

Consent:

By using our website or app, you consent to the terms outlined in this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date at the top of the page will be revised accordingly. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions or concerns about our Privacy Policy, please contact us at support@srmcglobal.com

Thank you for trusting Shaan Rahman Music Conservatory with your personal information. We are committed to protecting your privacy and providing a safe and secure experience on our website and app.

Cancellation & Refund Policy

At Shaan Rahman Music Conservatory, we are dedicated to delivering an exceptional online learning experience to our customers. Our cancellation and refund policy is formulated to ensure fairness and flexibility. Kindly review the following details:

  1. Cancellation Requests: Understanding that situations can change, we allow for cancellation requests to be made promptly after registering for our online music classes. Please be aware that if our classes have already commenced or if preparations have been made on our end, cancellation requests might not be accommodated.

  2. Refunds: In cases where a cancellation request aligns with our policy, refunds will be provided as per the following guidelines:

    • If the cancellation request is made before the classes start, a full refund will be issued.

    • If the cancellation is requested within the first week of classes, a partial refund may be granted, accounting for the classes that have not been conducted.

    • No refunds will be issued after the first week of classes.

  3. Course Dissatisfaction: If you find that the course does not meet your expectations within the first week, we encourage you to reach out to us. We will assess your concerns and, if appropriate, offer an alternative course or a partial refund.

  4. Technical Issues: In the event of technical difficulties on our end that impede the course's quality or delivery, we will take prompt action to address these issues. If we are unable to resolve them to your satisfaction, a refund for the affected classes may be provided.

  5. Refund Processing: If a refund is approved, please allow 3-5 business days for the refund to be processed and reflected in your account.

  6. Contact Information: For any inquiries, including cancellations and refunds, please contact our customer service team at support@srmcglobal.com or +91 8113031111.

  7. Note: This policy applies solely to our online music classes and does not extend to any third-party services or products that may be referenced or used in our classes.

    We appreciate your understanding of our cancellation and refund policy. It is designed to ensure a smooth experience for all learners while maintaining the quality of our online music classes. More Details: https://merchant.razorpay.com/policy/MAQYfjuEmSQmoq/shipping

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